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RBS BRANCH CLOSURES SLAMMED

Ms Roseanna Cunningham MSP has expressed her anger and disappointment at the announcement by the Royal Bank of Scotland that they are to close branches in Comrie and Kinross in her constituency as well as the Perth City Centre branch on the city’s South Street.

 

 Ms Cunningham said:

“The branch closures announced by the Royal Bank of Scotland in Comrie and Kinross are part of a large-scale closure of branches across the country but it is in those local communities that the impact will be felt.

“RBS market themselves as the Royal Bank FOR Scotland and claim on their website to be “committed to serving communities and putting the interests of customers first”.  Well, they can delete that sentence for a start!

“There was no indication in the communication I received from RBS of what this will mean for bank staff, particularly in those branches that are to be closed.  Branches are now so far apart that re-locating may not be an option and these employees are very much in the forefront of my mind, having this news dropped on them in the run-up to Christmas.

“At the very least, I want to hear an assurance from RBS that there will be no compulsory redundancies as a consequence of these closures and that they will work closely with staff and their representatives to ensure the best possible outcomes.

“Of course the way in which many people do their banking is changing and we all understand that, but these closures mean that there will be only one branch of the Royal Bank of Scotland in the whole of my constituency and, from what I understand, that Dunkeld Road branch can be queued out the door at times already. 

“This is not responding to changes in the modern nature of banking, this is bringing an end to the whole concept of the High Street Bank.

“Internet and telephone banking and mobile apps are great but sometimes you need to speak face to face with a human being.  We entrust our money to the banks and should be able to expect a better and more localised service than will be available if these closures go through.

“If you have been used to doing your banking in Kinross or Comrie all your life, it is more than just an inconvenience to have to go to Perth or Stirling or Dunfermline to speak to someone behind a counter.

“This will be incredibly disruptive and even unsettling for the elderly and for the bank’s most  vulnerable customers who will be most affected by these changes, potentially to the extent that they are being frozen out of access to banking services altogether.

“There are six months from today’s announcement to the planned closure dates.  I urge the Royal Bank of Scotland to remember that commitment to serving communities and customers and think again about the future of these branches.”

Roseanna Cunningham MSP, 63 Glasgow Road, Perth PH2 0PE  •  01738 620540   •   Website designed & hosted by Craig Mackay Design